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You can access the following services via the contact number or links below:

HOMEOWNERS
  • 1 Coverage check You may contact us at +65 6563 4273 from Monday to Saturday (excluding Public Holiday), 9.00am to 6.00pm for further assistance.
    2 Request for installation, relocation, or repair of FTP

    You may contact us at +65 6563 4273 from Monday to Saturday (excluding Public Holiday), 9.00am to 6.00pm for further assistance.

    Payment method

    Payment can be made via the 2 methods stated below.

    If you are doing a bank transfer or PayNow (indicate the appointment reference / address in the transaction details), please do a print screen of the successful transfer and forward to us billing@netlinknbn.com.

    1. Bank account details

    Beneficiary Name : NetLink Management Pte. Ltd. (as Trustee of NetLink Trust)
    Beneficiary Address : 750E Chai Chee Road, #07-03 ESR Biz Park @ Chai Chee Singapore 469005
    Bank Name : OCBC Ltd
    Branch Address : 65 Chulia Street Singapore 049513
    Account No. : 689-046605-001
    Bank Code : 339
    Swift Code : OCBCSGSG

    2. Via PayNow to UEN No. 201704784C001
EARTHWORK CONTRACTORS
  • 3 Plant Route Plan (PRP) Request PRP Portal
    4 Notification for Commencement of Earthworks (NCE) NCE Portal
BUILDING DEVELOPERS OR BUILDING OWNERS
  • 5 Fibre Readiness Certification

    FRC submissions

    For any enquiries related to the FRC application, please email EPPND@netlinknbn.com. The contractor/homeowner is to indicate the FRC submission numbers (if any) and the address details of the development.

    Payment method

    1. If you are doing a bank transfer or PayNow (indicate the appointment reference / address in the transaction details), please do a print screen of the successful transfer and forward to us billing@netlinknbn.com. Bank account details

    Beneficiary Name : NetLink Management Pte. Ltd. (as Trustee of NetLink Trust)
    Beneficiary Address : 750E Chai Chee Road, #07-03 ESR Biz Park @ Chai Chee Singapore 469005
    Bank Name : OCBC Ltd
    Branch Address : 65 Chulia Street Singapore 049513
    Account No : 689-046605-001
    Bank Code : 7339
    Swift Code : OCBCSGSG

    2. Via PayNow to UEN No. 201704784C001
REQUESTING LICENCEES AND END-USERS
  • 6 NetLink Trust’s Interconnection Offer (ICO) NetLink Trust's Interconnection Offer 2017
    7 NetLink Trust’s existing Customised Agreements NetLink Trust's Customised Agreements
    8 Tariff Service Offerings
    Installation of Fibre Termination Point in Residential Premises PDF version PDF
    Provision of Second and Third Termination Point in COPIF 2013 Residential Premises PDF version PDF
    Relocation, Repair and Replacement or Removal of Fibre Termination Point for Residential Premises PDF version PDF
    Installation of Fibre Termination Point in Non-Residential Premises PDF version PDF
    Relocation, Repair and Replacement, or Removal of Fibre Termination Point for Non-Residential Premises PDF version PDF
    Provision of NBAP Connections using Specific NBAP DPs at Selected HDB Housing Blocks PDF version PDF
    Waiver of Monthly Recurring Charge of Non-Residential End-User Connection Service for Small and Medium Enterprises PDF version PDF
    Priority Circuit Scheme PDF version PDF
    Intermediate Duct and Manhole Lease PDF version PDF
    Pre-Order Site Survey PDF version PDF
    Provision of Data Centre Connections for Enterprise Services to NetCo Qualifying Persons PDF version PDF
    Provision of Point-to-Point Connections to Support Development/Deployment of National Quantum-Safe Network for Proof-of-Concept Purpose PDF version PDF
    9 Manual/Process on Acquiring ICO Services For any enquries relating to acquiring of ICO services, please email to ico@netlinknbn.com PDF version PDF
    10 Classification Guidelines - PDF version PDF
PUBLIC
Tenders
  • Description Tender Opening Date/Time Tender Closing Date/Time Attachment
    1 Lead consultancy services for the upgrade of power and cooling capacity in NetLink’s co-location rooms in nine (9) central offices. The scope of work involves solution design, project management of the construction, fitting-out and handing over of the facilities. 8 November 2023, 0900 hours 20 December 2023, 1100 hours PDF version PDF
    2 Term Contract for The Provision of Maintenance Services Including Repairs and Replacement of Parts and Minor Works for Plumbing and Sanitary Systems at NetLink’s Central Offices (“Cos”) For A Period of Thirty-Six (36) Months From 1 April 2024 to 31 March 2027, With an Option to Extend for Twenty-Four (24) Months 16 November 2023, 0900 hours 12 December 2023, 1100 hours PDF version PDF
    3 Term Contract for The Provision of General Building Repair Works and Minor Building Works at NetLink Premises 17 November 2023, 0900 hours 20 December 2023, 1100 hours PDF version PDF